REFUND/RETURN POLICY

Returns & Exchanges

At fusevogue, we want every customer to feel confident before placing an order. Please read our return, exchange, refund, and cancellation policy carefully.

Order Cancellation

Orders can be cancelled or changed within 12 hours after purchase.

To request a cancellation or order change, please email:

service@fusevogue.com

Include your order number and the email address used when placing the order.

After the 12-hour window has passed, your order may already be in production and may no longer be eligible for cancellation or modification.

Damaged, Defective, or Wrong Items

If your item arrives damaged, defective, or different from what you ordered, please contact us within 14 days of delivery.

Please include:

- Your order number
- A description of the problem
- Clear photos showing the issue

After we review and confirm the issue, we will send a replacement at no extra charge.

Returns

Items may be returned within 14 days of delivery.

To qualify for a return, the item must:

- Be unused, unworn, and unwashed
- Be in its original condition
- Be returned in the original packaging whenever possible
- Be suitable for resale

Return shipping costs are the customer's responsibility.

Once we receive and inspect the returned item, we will issue a full refund for the product purchase price to the original payment method.

Exchanges

Exchange requests must be made within 14 days of delivery.

To qualify for an exchange, the item must:

- Be unused, unworn, and unwashed
- Be in its original condition
- Be returned in the original packaging whenever possible
- Be suitable for resale

Customers are responsible for both the return shipping fee and the shipping cost for the replacement item.

The replacement item will be shipped after the returned product has been received and inspected.

Return or Exchange Process

Step 1: Contact Us

Email service@fusevogue.com with:

- Full name
- Order number
- Purchase email address
- Reason for the return or exchange

Please wait for approval and return instructions before sending any item back.

Unauthorized returns may not be accepted.

Step 2: Prepare the Item

Make sure the item is securely packaged, includes all original contents, and meets the return or exchange requirements.

Step 3: Ship the Package

After shipping, please provide:

- Tracking number
- Shipping carrier
- Tracking website

Step 4: Inspection and Resolution

After we receive and inspect the returned item, we will process the approved solution.

Approved refunds will be sent to the original payment method.

Approved exchanges will be shipped after inspection.

Items Not Eligible for Return or Exchange

Returns or exchanges may be declined if:

- The item has been worn, washed, changed, or damaged after delivery
- Original components are missing
- The item is not suitable for resale
- The request is submitted after the 14-day period

Contact

For questions about cancellations, returns, exchanges, or refunds, please contact:

service@fusevogue.com